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The Posh Pet Boutique Return & Refund Policy
Return & Refund Policy
Thanks for shopping at The Posh Pet Boutique
If you are not entirely satisfied with your purchase, we're here to help.
Please contact us at theposhpet@oh.rr.com and advise us of your dissatisfaction with our product. The invoice/order number included would be helpful.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Damaged Items
If your item was damaged in shipment you must advise us in 2 days. Please take a photo of the package and the product and email it to us at theposhpet@oh.rr.com. We will contact you with instructions.
Defective Merchandise
If the merchandise you receive is defective due to materials or workmanship please contact us at theposhpet@oh.rr.com. Give a detailed description of the issue and photographs if possible.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If we request the item be returned due to damage in shipping or defect we will pay for return shipping.
Contact Us
If you have any questions on how to return your item to us, contact us at theposhpet@oh.rr.com.
The Posh Pet Boutique
7361 Center St.
Mentor, Ohio 44060
440-290-0360
Theposhpetboutique.com